Last Updated: April 2026 Company: Autven (Private) Limited Website: panelsellers.com
Our Commitment to You
At IPTV Panel Seller we stand behind the quality of our reseller panel service. We understand that purchasing reseller panel credits is a business investment and we take that seriously. This Refund Policy sets out clearly when you are entitled to a refund, how to request one, and how we process refund claims.
IPTV Panel Seller is a trading brand of Autven (Private) Limited, a company registered with the Securities and Exchange Commission of Pakistan (SECP). We serve resellers across the United Kingdom, Europe, North America, the Middle East, and beyond.
Before placing an order, we encourage you to review our How It Works page and our Pricing page to ensure our service is right for your business. If you have any questions before ordering, contact us through our Contact page and our team will be happy to help.
Money Back Guarantee
All reseller panel credit packages purchased through panelsellers.com are covered by our money back guarantee. We offer a full refund under the following conditions:
Our technical team is unable to activate your reseller panel within a reasonable timeframe after payment confirmation. Your reseller panel dashboard is consistently inaccessible or non-functional and our technical team is unable to resolve the issue within 72 hours of your verified report. You receive credentials that do not work and our team is unable to provide working replacements within a reasonable timeframe.
In each of these cases we will investigate your claim promptly and issue a full refund if the fault is verified and we are unable to resolve it.
Refund Eligibility
To be eligible for a refund under our money back guarantee, the following conditions must be met:
Your refund request must be submitted within 14 days of your order activation date. You must contact our support team with your full name, order reference, email address used at the time of ordering, and a clear description of the issue you are experiencing. The issue must be verified by our technical team as a genuine fault with the panel infrastructure rather than a configuration error or misuse on your part. Credits that have already been used to create active subscription lines are not eligible for refund. Orders where the customer has violated our Terms of Service are not eligible for refund.
When Refunds Are Not Issued
We want to be transparent about the circumstances in which refunds will not be granted. Refunds will not be issued in the following situations:
You have changed your mind after purchase and have not experienced any technical fault with your panel. You have used a portion of your credits to create active lines and then request a refund on the remaining unused credits. The issue you are experiencing is caused by your own configuration error, incorrect device setup, or network problems on your end. You have violated our Terms of Service or Acceptable Use Policy in any way. Your refund request is submitted more than 14 days after your activation date. You have experienced a temporary service interruption that was resolved within a reasonable timeframe. The panel you received is functional but you are dissatisfied with the content accessible through it. As stated clearly on our About Us page and throughout panelsellers.com, we are a panel credit provider only and have no control over third-party content.
Partial Refunds
In certain circumstances where a full refund is not applicable but a genuine issue exists, we may at our discretion offer a partial refund or a credit top-up as compensation. This will be assessed on a case by case basis by our support team. We will always communicate our decision clearly and explain our reasoning.
How to Request a Refund
To submit a refund request please contact our support team through one of the following channels:
Email: support@martcarto.shop WhatsApp: +44 7520 663166 Telegram: @trexb1
You can also submit your request through our Contact page.
When contacting us please include the following information to help us process your request as quickly as possible:
Your full name as provided at the time of ordering. The email address associated with your order. Your order reference number if available. The date your panel was activated. A clear description of the issue you are experiencing. Any screenshots or evidence of the fault if available.
Our team will acknowledge your request within 24 hours and aim to provide a full response within 5 business days.
Refund Processing
Approved refunds are returned via the same payment method and currency used for the original transaction. We process refunds through our WorldFirst multi-currency accounts held under Autven (Private) Limited. Refunds are typically processed within 5 to 10 business days of approval depending on your bank or payment provider.
We do not issue refunds via alternative payment methods, cryptocurrencies, or to a different account than the one used for the original payment.
Disputes
If you are unhappy with the outcome of your refund request you may escalate your concern by emailing teams@autven.com with the subject line “Refund Dispute” along with your original request details. A senior member of our team will review your case independently and provide a final response within 10 business days.
If you are located in the United Kingdom or European Union you may also have additional rights under applicable consumer protection legislation in your jurisdiction. Nothing in this Refund Policy is intended to limit or override those rights where they are mandatory by law.
Policy Updates
We reserve the right to update or amend this Refund Policy at any time. Changes will be posted on this page with an updated date at the top. The policy in effect at the time of your order is the policy that applies to your order. We recommend reviewing this page periodically.
Related Policies
This Refund Policy should be read alongside our other site policies which together govern your use of panelsellers.com and your relationship with Autven (Private) Limited:
Terms of Service — covers your rights and responsibilities as a reseller customer. Privacy Policy — explains how we collect and handle your personal data. Disclaimer — sets out important limitations regarding our service and liability.
Contact Us
Our support team is available around the clock to answer questions about your order, panel access, or this Refund Policy.
Email: support@martcarto.shop WhatsApp: +44 7520 663166 Telegram: @trexb1 Contact page: panelsellers.com/contact/
This Refund Policy applies to all purchases made through panelsellers.com and all services provided by IPTV Panel Seller, a trading brand of Autven (Private) Limited, SECP Registered, Pakistan.